Car Manuals Direct are always happy to refund your purchase as long as our system shows you have not downloaded the PDF file prior to asking for a refund.
Car Manuals Direct abide by the Australian Consumer Laws, where the customer is entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
Car Manuals Direct clearly state in every product listing on our website that you are purchasing PDF downloads and not printed books, so please do not ask for refunds claiming you purchased a printed book from our website. If you do not read our listing product page completely then the purchase is completely at your cost and no refund will be applied.
If Car Manuals Direct Management do grant you a refund, a $10US transaction fee will apply. This is to cover admin costs plus online payment gateway fees charged to CMD that are now not refunded to us when we refund purchases.
Thank you for shopping at Car Manuals Direct.